Refund policy

Shipping & Returns

Standard shipping is free on all orders over $25 USD. Delivery times are shown on the checkout page and are in addition to the 1-2 day processing time. You will receive a shipment confirmation email with a tracking number when your order is shipped.

 

We stand behind our products!

We want you to love your purchase from ProjectME Gems. If, for any reason, you are not completely satisfied, we offer a simple and hassle-free return/refund policy. Please read the following guidelines to initiate a return:

Return Period: You may return your product by mail within 30 days of the original purchase date. Please note that we do not accept returns for customized items. These items are considered final sales.

Damaged Items: If you receive damaged items, please report it within 5 days of arrival. Providing a photo of the damaged item helps us confirm the issue, and we'll be delighted to send you a replacement.

Return Authorization: To initiate the return process, kindly email our customer support team at support@ProjectMEbyKMY.com and request a return authorization code (RAC). Please allow our customer service department up to 24 hours (excluding weekends) to provide you with the RAC and the return shipping address.

Return Shipping Costs: Kindly note that return shipping costs are the responsibility of the customer. To ensure a smooth return process, please make sure to return the items with their original packaging intact. Unfortunately, items without the original packaging cannot be refunded and will not qualify for a refund or store credit. We appreciate your understanding and cooperation in making your shopping experience as enjoyable as possible!

We kindly ask for your patience as we process your return; please allow up to one week from its arrival.